Order & payment

You place an order in 3 steps:

01.

Place the products in your shopping cart

Click order.

02.

Enter contact information

Check your order.

03.

Pay your order

You will receive a confirmation mail from us within 1 hour.

Questions and answers

No account yet?

Click on create account and follow the steps.

Problems while ordering?

Delete cookies and try again.

Does this not work? Please contact customer service.

Chat via WhatsApp or send us an email.

Did you not receive a confirmation mail?

Is your order not listed under 'Orders' in your account? And you ordered more than 1 hour ago? Please contact customer service. If your order is not successful, we will automatically refund you.

Chat via WhatsApp or send us an email.

Article has disappeared in the shopping cart?

Do not switch from NL to BE while ordering, as items can be removed because they are not available in another country.

Delete cookies and try again.

Received wrong product?

1. Register the item that you actually ordered, but did not receive, as a return.

2. Send the item you have not ordered.

3. Order the correct item yourself (again), then you will receive it the fastest.

Do you not agree with the above explanation? Then contact us.

Chat via WhatsApp or send us an email.

Adjust order

You can no longer adjust your order. What you can do: as long as your item has not yet been shipped, you can cancel via the link cancel order in your account. We will email you if the cancellation was successful and after processing, we will refund you.

Not working? Check Returns & exchanges. You will receive your money back within 5 working days after processing your return.

Payment options

We support the following payment methods on hour shopping platforms:

Payment options	Online store	Experience Center
iDeal	Supported	Not supported
Credit card	Supported	Supported
Credit card	Supported	Supported
Debit	Supported	Supported
Bancontact	Supported	Not supported
Pay later	Supported	Not supported
Spread payment	Supported	Not supported

Payment options

Online store

Experience Center

iDeal

Supported

Not supported

Credit card

Supported

Credit card

Supported

Debit

Supported

Bancontact

Supported

Not supported

Pay later

Supported

Not supported

Spread payment

Supported

Not supported

Pay later

Klarna may not be available due to these factors:

Amount is too high
Outstanding invoices and/or transferred to the collection agency
Kind of articles
Previously placed orders

Failed orders

Some tips:

Try again later, could be a temporary outage at your bank or credit card company
Pay with another payment method if possible
Pay with another browser or device

Problem with payment?

Do you receive a message that the order or payment has failed, but money has been debited? Then we will pay you back. How quickly you receive the money depends on the reason and your payment method.

Due to a technical malfunction?

iDEAL or Pay later: within 5 working days

Creditcard: the reservation will be canceled within 1 working day

Has the transaction expired?

Is your order listed under 'Orders' in your account? Please contact customer service.

Chat via WhatsApp or send us an email.

If your order is not successful, we will automatically refund you.