Shipping & delivery
Shipping costs
Information about shipping and shipping costs for the Netherlands and Belgium:
Order | Details | Costs |
|---|---|---|
Orders from €20,- | Gift wrapping and additional delivery options do not count towards the total amount | Free shipping |
Orders less than € 20,- | Delivery by brand | € 2,99 |
Orders less than € 20,- | Delivery by Productpine | € 2,99 |
Information about shipping and shipping costs outside the Netherlands and Belgium:
Order | Details | Costs |
|---|---|---|
Orders from €20,- | Gift wrapping and additional delivery options do not count towards the total amount | € 4,99 - € 20,99 |
Orders less than €20,- | Delivery by brand | € 4,99 - € 20,99 |
Orders less than €20,- | Delivery by Productpine | € 4,99 - € 20,99 |
What is the delivery time?
The delivery time for most orders with Productpine is usually 1 working day. When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been shipped you will receive a confirmation with a Track & Trace code, with which you can track the shipment.
If (part of) your order consists of brand items, you will receive these in a separate delivery that is sent directly from the brand. This may mean that the delivery time of these brand items differs from the delivery time of the Productpine items.
Should the package have been delivered already?
Check the status of the item with the track & trace number.
Your whole order in one box?
Orders from brands come from other distribution centers and can therefore be in several boxes, we try to send as many items as possible in 1 x to reduce our ecological impact.
Related questions
How can I track my order?
You can easily view the status of your order in your account. You can also find a link to your Track & Trace here or in your shipping confirmation email.
What happens to my order if I am not at home?
If you're not at home at the time of delivery, the courier will try to reach you to arrange a new attempt or leave a note at your door with more information.
Unexpectedly received a package
Did you receive something when you did not order? Then there could be several things going on: