Contact us

Our customer service colleagues will be happy to help you. We can be reached every working day, Monday to Friday, via email, WhatsApp, social media and by phone from 9.30am to 5pm.

Send us an email through this email address: [email protected].

Add +316 82 37 09 56 and ask your question through WhatsApp

Ask your question through Instagram or Facebook.

Call us on +316 82 37 09 56

Name company
Productpine Retail B.V.

Acting under the name(s)
Productpine Retail B.V.

Chamber of Commerce number

VAT identification number

Head Quarters
Muntplein 10B
1012 WR Amsterdam

Email address
[email protected]

At Productpine, we do everything we can to help you as best we can. In the unlikely event of something going wrong, you can contact our customer service team about it.

To help you further and reach a desired solution together, please email: [email protected].

Our customer service colleagues will review the complaint and try to resolve it to everyone's satisfaction. After receiving your complaint, you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt; if it takes longer, we will inform you.

Should you not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, of which we are a member. They will then mediate.

From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. If the complaint is not already pending elsewhere, you are free to file the complaint through the European Union platform.