Order & payment
Order & payment
You place an order in 3 steps:
Click order.
Check your order.
You will receive a confirmation mail from us within 1 hour.
Questions and answers
Delete cookies and try again.
2. Send the item you have not ordered.
3. Order the correct item yourself (again), then you will receive it the fastest.
Do you not agree with the above explanation? Then contact us.
Chat via WhatsApp or send us an email.
Adjust order
You can no longer adjust your order. What you can do: as long as your item has not yet been shipped, you can cancel via the link cancel order in your account. We will email you if the cancellation was successful and after processing, we will refund you.
Not working? Check Returns & exchanges. You will receive your money back within 5 working days after processing your return.
Payment options
We support the following payment methods on hour shopping platforms:
| Payment options | Online store | Experience Center |
|---|---|---|
iDeal Online store:Supported Experience Center:Not supported | Supported | Not supported |
Credit card Online store:Supported Experience Center:Supported | Supported | Supported |
Credit card Online store:Supported Experience Center:Supported | Supported | Supported |
Debit Online store:Supported Experience Center:Supported | Supported | Supported |
Bancontact Online store:Supported Experience Center:Not supported | Supported | Not supported |
Pay later Online store:Supported Experience Center:Not supported | Supported | Not supported |
Spread payment Online store:Supported Experience Center:Not supported | Supported | Not supported |
Pay later
Klarna may not be available due to these factors:
- Amount is too high
- Outstanding invoices and/or transferred to the collection agency
- Kind of articles
- Previously placed orders
Failed orders
Some tips:
- Try again later, could be a temporary outage at your bank or credit card company
- Pay with another payment method if possible
- Pay with another browser or device
Problem with payment?
Do you receive a message that the order or payment has failed, but money has been debited? Then we will pay you back. How quickly you receive the money depends on the reason and your payment method.
Creditcard: the reservation will be canceled within 1 working day