What is the return period?
At Productpine, you can return or exchange an item within 14 days of receipt. Here you'll find answers to all your questions about the terms and conditions and you can easily request an exchange or return.
Customers may return most products within 14 days of the purchase date for a full refund, in the original, complete retail packaging and with a copy of the receipt.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Returns are almost always free. Check the return conditions for exceptions or if you are in doubt whether it can be returned.
Haven't received your money yet?
If you have not received anything within 15 days, it is best to contact us. Chat via WhatsApp
or send us an
Can't find the return address?
You will automatically receive the correct return address for your item during your return notification. We have several addresses and this way you always automatically get the right address. That way you never have to search.
Cancel the return in your account. Pay for the item if you have not already done so.
Do you want to return multiple items?
This is only possible if they are from the same seller and have the same return address. Register them for return and we will inform you whether they indeed have the same return address.
Exchange is unfortunately not possible. The fastest way to receive the correct item:
to send back an item you don't want, and order the right item in advance
You will have your money back within 3-5 working days after receipt.
Are you looking for more information?