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Returns & exchanges

On this page:

Return conditions

What can and cannot be returned, return period and costs:

At Productpine, you can return or exchange an item within 14 days of receipt. Here you'll find answers to all your questions about the terms and conditions and you can easily request an exchange or return.
Customers may return most products within 14 days of the purchase date for a full refund, in the original, complete retail packaging and with a copy of the receipt. To be eligible for return, your item must be unused and in the same condition that you received it.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), made-to-order products (such as bikes which are assembled upon order) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. The right of withdrawal does not apply to the aforementioned products and the sale is finalised after successful payment. Please contact us if you have any questions or comments on your specific item.

Returns step by step

Returns are almost always free. Check the return conditions for exceptions or if you are in doubt whether it can be returned.

1
Report the item you want to return

You do this in your account. You will immediately receive the return instructions, a barcode and the return address.

Start a return

2
Hand in your package

Letterbox package
Print the return ticket or write the return address and your return number on the box. Post it. So you don't need a printer!

Postal package
Take the parcel to the nearest parcel point. An employee scans your barcode. If this doesn't work, write the return address and number on the box. Keep your proof of shipping so we can trace your item(s) if something goes wrong.

3
Follow your return

You can always track your return in your account. You will also receive a mail when the return has been processed.

Return status

4
We will pay you back

We process your return within 5 working days after you have sent it. For items from brands, processing can sometimes take 10 working days. Then we will refund you. It can take up to 5 working days for this payment to reach you. So you should usually have your money back within 10 working days.

Questions and problems

If you have not received anything within 15 days, it is best to contact us. Chat via WhatsApp or send us an email.
You will automatically receive the correct return address for your item during your return notification. We have several addresses and this way you always automatically get the right address. That way you never have to search.
Cancel the return in your account. Pay for the item if you have not already done so.
This is only possible if they are from the same seller and have the same return address. Register them for return and we will inform you whether they indeed have the same return address.

What if you want to exchange something?

Exchange is unfortunately not possible. The fastest way to receive the correct item:

Start return

to send back an item you don't want, and order the right item in advance

You will have your money back within 3-5 working days after receipt.

Received the wrong item?

Here's what to do in the event of an incorrectly received item:

1
Report the item you want to return

You do this in your account. You will immediately receive the return instructions, a barcode and the return address.

Start a return

2
Hand in your package

Letterbox package
Print the return ticket or write the return address and your return number on the box. Post it. So you don't need a printer!

Postal package
Take the parcel to the nearest parcel point. An employee scans your barcode. If this doesn't work, write the return address and number on the box. Keep your proof of shipping so we can trace your item(s) if something goes wrong.

3
Follow your return

You can always track your return in your account. You will also receive a mail when the return has been processed.

Return status

4
We will pay you back

We process your return within 5 working days after you have sent it. For items from brands, processing can sometimes take 10 working days. Then we will refund you. It can take up to 5 working days for this payment to reach you. So you should usually have your money back within 10 working days.

5
Report the item you want to return

Register the item that you actually ordered, but did not receive as a return.

Start return

6
Send the item

Send the incorrectly received item back.

7
Order the right item again yourself, then you will have it at home the fastest

Are you not satisfied with this explanation? Then contact us.

Are you looking for more information?

Go to Warranty & repairs

Terms and Conditions