Information about shipping and shipping costs for the Netherlands and Belgium:
| Order | Details | Costs |
|---|---|---|
Orders from €20,- Details:Gift wrapping and additional delivery options do not count towards the total amount Costs:Free shipping | Gift wrapping and additional delivery options do not count towards the total amount | Free shipping |
Orders less than € 20,- Details:Delivery by brand Costs:€ 2,99 | Delivery by brand | € 2,99 |
Orders less than € 20,- Details:Delivery by Productpine Costs:€ 2,99 | Delivery by Productpine | € 2,99 |
Information about shipping and shipping costs outside the Netherlands and Belgium:
| Order | Details | Costs |
|---|---|---|
Orders from €20,- Details:Gift wrapping and additional delivery options do not count towards the total amount Costs:€ 4,99 - € 20,99 | Gift wrapping and additional delivery options do not count towards the total amount | € 4,99 - € 20,99 |
Orders less than €20,- Details:Delivery by brand Costs:€ 4,99 - € 20,99 | Delivery by brand | € 4,99 - € 20,99 |
Orders less than €20,- Details:Delivery by Productpine Costs:€ 4,99 - € 20,99 | Delivery by Productpine | € 4,99 - € 20,99 |
The delivery time for most orders with Productpine is usually 1 working day. When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been shipped you will receive a confirmation with a Track & Trace code, with which you can track the shipment.
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If (part of) your order consists of brand items, you will receive these in a separate delivery that is sent directly from the brand. This may mean that the delivery time of these brand items differs from the delivery time of the Productpine items.
Orders from brands come from other distribution centers and can therefore be in several boxes, we try to send as many items as possible in 1 x to reduce our ecological impact.
Did you receive something when you did not order? Then there could be several things going on:
You can only pick up your package at our Experience Center at Rokin 58 in Amsterdam. This does not apply to all products. See the delivery options within the checkout.
During checkout, you can choose to pick up your package. You can pick up the package in our Experience Center
We will email you when your order is ready in our Experience Center
Pick up your package. Make sure you have your proof of identity with you, otherwise the employee will not be able to provide it. The maximum retention period is stated in the email