1. If the consumer makes use of his right of withdrawal, he will report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product, or hands it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the reflection period has expired.
The consumer shall return the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal rests with the consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for return.
6. If the consumer withdraws after having first expressly requested that the provision of the service or the supply of gas, water or electricity that has not been made ready for sale in a limited volume or certain quantity starts during the cooling-off period, the consumer owes the entrepreneur a amount due that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of revocation, compared to the full fulfillment of the obligation.
7. The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity that have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
8. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model form for withdrawal, or;
9. the consumer has not expressly requested the commencement of the performance of the service or the delivery of gas, water, electricity or district heating during the reflection period.
10. The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
11. prior to the delivery thereof, he has not expressly agreed to commence fulfillment of the agreement before the end of the cooling-off period;
12. he has not acknowledged to lose his right of withdrawal when granting his consent; or
13. the entrepreneur has failed to confirm this statement from the consumer.
14. If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.
Important: Your product may contain (your) personal data that was stored when the product was put into use. Before returning a product, we strongly recommend that you remove all personal information from the product. We invite you to read below why this is necessary. If you need help deleting data, please contact us. We would like to ask you to agree to the following before returning a product to Productpine:
I hereby declare that the product(s) returned by me do not contain any personal data. I am aware that unknowingly left personal data is under no circumstances processed by Productpine, but also cannot be handled and protected within the context of the General Data Protection Regulation (GDPR, EU 2016/279).
Explanation: Productpine consciously does not process personal data left on returned products and has no right to do so on the basis of Article 6 of the GDPR (EU 2016, 279). By returning a product, the customer acknowledges that the responsibility for any personal data left behind lies with himself. Productpine is committed to adequately informing the customer about the necessity and practical measures for the deletion of personal data. In that light, Productpine considers that any returned product will no longer contain any personal data and cannot and will not perform any checks to verify this. Personal data unexpectedly left behind on a product therefore do not fall under the responsibility of Productpine as the controller or processor of data within the context of the GDPR. Be aware that this also means that, despite the strict security measures regarding our (returned) inventory and supply chain, no additional measures are taken to ensure protection and data security within the context of the GDPR for returned products. Productpine shall not be liable for any damages arising from a leak of personal data, as Productpine may reasonably assume that no personal data exists on a returned product.