Please note that the company address is not always the same as the return address. View your order summary to return items from Zuen&Co and send them to the correct address.
What does the partner do, what does Productpine do
Our partner Zuen&Co is a professional retailer selling through Productpine. But what exactly does this mean?
Our partner's key responsibilities:
- puts the item up for sale on Productpine
- ensures that product information is correct
- arranges packaging, possible packing slip and delivery
- receives and evaluates returns
- provides the legal warranty (e.g., repair or replacement if the item is not good) and/or additional warranty
Productpine's key responsibilities:
- ensures that you can order, pay and return through Productpine as you are used from us
- refunds approved returns
Please also read our terms and conditions about buying from other sellers.