Please note that the company address is not always the same as the return address. View your order summary to return items from James Cooke and send them to the correct address.
What does the partner do, what does Productpine do
Our partner James Cooke is a professional retailer selling through Productpine. But what exactly does this mean?
Our partner's key responsibilities:
- puts the item up for sale on Productpine
- ensures that product information is correct
- arranges packaging, possible packing slip and delivery
- receives and evaluates returns
- provides the legal warranty (e.g., repair or replacement if the item is not good) and/or additional warranty
Productpine's key responsibilities:
- ensures that you can order, pay and return through Productpine as you are used from us
- refunds approved returns
Please also read our terms and conditions about buying from other sellers.