Best price, better world
Free shipping from € 20
Delivery: 1-2 business days
Information about shipping and shipping costs for the Netherlands and Belgium:
Order | Details | Costs |
|---|---|---|
Orders from €20,- | Gift wrapping and additional delivery options do not count towards the total amount | Free shipping |
Orders less than € 20,- | Delivery by brand | € 2,99 |
Orders less than € 20,- | Delivery by Productpine | € 2,99 |
Information about shipping and shipping costs outside the Netherlands and Belgium:
Order | Details | Costs |
|---|---|---|
Orders from €20,- | Gift wrapping and additional delivery options do not count towards the total amount | € 4,99 - € 20,99 |
Orders less than €20,- | Delivery by brand | € 4,99 - € 20,99 |
Orders less than €20,- | Delivery by Productpine | € 4,99 - € 20,99 |
The delivery time for most orders with Productpine is usually 1 working day. When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been shipped you will receive a confirmation with a Track & Trace code, with which you can track the shipment.
If (part of) your order consists of brand items, you will receive these in a separate delivery that is sent directly from the brand. This may mean that the delivery time of these brand items differs from the delivery time of the Productpine items.
Check the status of the item with the track & trace number.
Orders from brands come from other distribution centers and can therefore be in several boxes, we try to send as many items as possible in 1 x to reduce our ecological impact.
You can easily view the status of your order in your account. You can also find a link to your Track & Trace here or in your shipping confirmation email.
If you're not at home at the time of delivery, the courier will try to reach you to arrange a new attempt or leave a note at your door with more information.
Did you receive something when you did not order? Then there could be several things going on:
You can only pick up your package at our Experience Center at Rokin 58 in Amsterdam. This does not apply to all products. See the delivery options within the checkout.
During checkout, you can choose to pick up your package. You can pick up the package in our Experience Center
We will email you when your order is ready in our Experience Center
Pick up your package. Make sure you have your proof of identity with you, otherwise the employee will not be able to provide it. The maximum retention period is stated in the email
Empty your shopping cart and refresh the website. And try again. Does this not work? Try it with another article. If this is successful, we may no longer have stock available. Not all of our products are available for pickup, see the delivery options within the checkout
After 14 days of having reserved the product, we will cancel the order. If you are late with pick up, we will refund the money. If you want us to reserve the product for you for longer, please contact us, or order it at a later time.
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